DELL wanted to know what I thought about their service

Terrible/Bad Service 6 Responses »
Jan 132010

Following is the email I received from DELL. They wanted me to participate in an on-line survey about my recent experience with them. So I did. I hope they got my message. :-)
Believe me dealing with DELL reps wears you down.

Dear Valued Customer,

We recently sent you an e-mail inviting you to participate in a brief on-line survey about your recent experience with Dell Customer Care regarding Case number: XXXXXXXXX for Dell order number: XXXXXXXXXX . If you have not yet completed the survey, we want to let you know it is not too late to participate.

Dell has asked TNS, a customer satisfaction research company in the IT industry, to help conduct a survey regarding your experience. To help ensure we are providing the best possible experience, we ask that you provide us with your feedback in this brief survey. It should take no more than 10 minutes to complete.

Your survey responses will be combined with those from other customers and used only by Dell internal operations. These results will not be used for sales purposes. It is Dell’s ongoing policy to protect your privacy and personal information. For a copy of Dell’s privacy policy, go to: www.dell.com/privacy

To complete the survey, please click on the web address below by 01/14/2010 . If that does not work, copy and paste the entire web address into the address field of your browser.

http://rap2.tns-online.com/s.asp?ID=XXXXXXXXXXXXXXXXXXXXXX

If you are an AOL user, please click on the following link:

Take Survey

We look forward to your feedback.

Sincerely,

The Dell Team

Please do not respond to this e-mail. If you would like to contact Dell, please visit: http://support.dell.com

Posted by gurel at 8:44 PM Tagged with:

Dell customer service sucks [Christmas present needs to be returned]

Terrible/Bad Service No Responses »
Dec 262009

I am a software developer/entrepreneur that has been a huge Dell supporter. I personally owned and supported a number of their machines. We owned many at my previous job, as well. Having said that since they moved their customer service to India, calling them became a pain in the rear end. The wait in the phone lines is hours long (little exaggeration wouldn’t hurt anyone :-) ), the person you reach is not the least bit skilled in support of the product, and the language barrier is insane. This morning’s call lasted about 45 minutes without any kind of valuable information. My wife had to hang up because the person on the other side of the line couldn’t really understand what she was trying to say. My poor wife tried to explain the issue using different words so that the support person could understand, but no such luck. Please don’t think that I am racist, because English is also not my first language. However I can effectively communicate with others. And you would also expect the same from a customer service rep who gets paid to help customers. The person’s advice at the end was to call Sony. :-)   And all we wanted to do was have the product  replaced. They suck to the third degree.!  Well, we ended up emailing them hoping to get the issue resolved. We will wait and see.

Even though I didn’t have major issues with their desktops, laptops and monitors in the past I must say that Dells’ customer service sucks.  Please be aware of their stinky customer service when you buy products from Dell.

Posted by gurel at 3:12 PM Tagged with:
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